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| Shipping & Returns |
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The CMPLive Store will ship to you as soon as your order is ready to be sent. If you order multiple items shipping will not take place until all items are available to be shipped.
All shipping is handled by Royal Mail Postal service.
Orders made with an invalid e-mail address will be cancelled. Orders made with a credit / debit card that are not registered to the invoice address will be cancelled. Orders we feel to be suspicious will be cancelled. Fraudulent orders are always reported to the Police. Should we receive a chargeback from our merchant service provider after the goods have been delivered we will assume that we have been defrauded. All details entered on the order form together with your IP address will be forwarded to the Police.
The above measures are to protect ourselves and our customers against internet fraud.
Damaged Goods
All goods are packed to an adequate level to help avoid damage during transit by Royal Mail / Parcel Force. Should a product arrive damaged please contact us immediately. After 24 hours, from receipt, all orders will be deemed accepted and un-damaged.
Undelivered / Missing Goods
If after 7 days (UK) or 30 days (Overseas) from the date your order was dispatched your good(s) are still undelivered please follow the following procedure : Firstly, contact your local Royal Mail sorting office. In 90% of cases an attempt has been made to deliver the good(s). If no one was present to sign for the delivery they will have been returned to the postal office where they are stored for a period of time. If after this period of time the good(s) have still not been collected they will be either destroyed by Royal Mail or returned to us at their discretion (returned post can take up to 5 weeks). If the good(s) are not at your local sorting office please contact us to inform that your good(s) have not arrived. Please also include reference to your order number and the date that the good(s) were ordered.
Faulty Goods
If in the unlikely event you receive a faulty product or the product develops a fault within 14 days of your order date, please return it for either a full refund or replacement (stock permitting). Refunds are issued within 28 working days from the date the goods are returned. Replacements are dispatched within 2 working days. Please enclose your order number, your address & your reason for returning the goods. If after the good(s) being checked by ourselves are found to not be faulty they will be returned to you and a charge will be levied of not more than £10.00 to you. Faulty goods must also be returned in the same aesthetical condition that they were supplied. If any returned good(s) are aesthetically damaged they will be returned to you and a charge will be levied of not more than £10.00.
Unwanted Goods
Under the Distance Selling Regulation, 2000 you, the consumer, have the right to cancel your order within 7 days. The 7 days begins from the date you receive your order. To be entitled to cancel the order the item must be un-used and in a re-saleable condition i.e. all packing, accessories etc. and must be returned at your expense. The cost of any loss of product during transit is your responsibility. All monies entitled to be refunded will be credited once the item(s) has been received by ourselves - less the initial cost of shipping incurred by ourselves. Refunds are issued within 28 days from the date the goods are returned. Please be aware we do NOT operate any try before you buy policy.
Incorrectly Supplied Goods
Goods incorrectly supplied by us can be returned to us and exchanged for the correct goods (stock permitting). If any good(s) are returned damaged they will be returned to you.
Good(s) returned to us by Royal Mail
If after a period of time good(s) are returned to us by Royal Mail as either undelivered, uncollected, unknown address, refused or for any other similar reason they will be stored by us for a maximum of 90 days. For each completed week that passes a storage cost of £1.00 will apply. Once the storage cost exceeds the value paid for the goods or after 90 days have elapsed (whichever is sooner) the good/s will be disposed of. If within this 90 day period or before the storage cost has equalled the value of the goods you wish for the order to be resent all fees must first be paid. A fixed charge of £2.00 for re-postage of the good(s) will also apply for good(s) over £5 in value. Good(s) under £5.00 in value bear a charge of £1.00 for reposting.
Refund Policy
Refunds will be given at the discretion of the Company Management. |
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